Appointment Policy
[RESERVATION]
All bookings require a credit card on file. If you don’t have one, we accept E-transfer with $20 non-refundable deposit.
[RESCHEDULING]
Rescheduling is allowed ONE TIME with at least 24 hours’ notice before your booking. Cancellations or rescheduling made within 24 hours will result in a $20 cancellation fee.
[NO-SHOW]
Deposit ($20) will be applied as a cancellation fee.
[LATE ARRIVERS]
If you are more than 15 minutes late without notice, your booking will be automatically cancelled. To ensure the best experience for all of our clients, we recommend arriving 5-10 minutes prior to your appointment time. Your reservation will be held for 15 minutes. Please message or call (778) 889 - 4805 if you need to make any changes. We appreciate your understanding and cooperation.
Service Policy
[Nails]
Lifting, chipping, or breakage within 7 days of your booking. Damage caused by accident, improper care is not covered.
[Lashes]
Lash touch-ups are available within 3 days if excessive shedding occurs due to application issues. Natural shedding and improper after care are not covered.
[Waxing]
If noticeable stray hairs are missed during your service, please contact us within 2 days of your booking. Touch-ups are provided only for missed hairs.
[Refund]
Please note that all services and sales are strictly non-refundable once rendered. However, we take pride in our work; if you experience any issues, please contact us within the respective guarantee period mentioned above, and we will be happy to offer a complimentary fix.