Appointment Policy

[RESERVATION]

All bookings require a credit card on file. If you don’t have one, we accept E-transfer with $20 non-refundable deposit.

[RESCHEDULING]

Rescheduling is allowed ONE TIME with at least 24 hours notice before your booking. Cancellations or rescheduling made within 24 hours will result in a $20 cancellation fee.

[NO-SHOW]

Deposit ($20) will be applied as a cancellation fee.

[LATE ARRIVERS]

If you are more than 15 minutes late without notice, your booking will be automatically cancelled. To ensure the best experience for all of our clients, we recommend arriving 5-10 minutes prior to your appointment time. Your reservation will be held for 15 minutes. Please message or call (416) 868 4805 if you need to make any changes. We appreciate your understanding and cooperation.

Service Policy

[Nails]

Lifting, chipping, or breakage within 7 days of your booking. Damage caused by accident, improper care is not covered.

[Lashes]

Lash touch-ups are available within 5 days if excessive shedding occurs due to application issues. Natural shedding and improper aftercare are not covered. Please take a photo of your lashes to keep a record and give us a call to schedule your fix appointment. (Note: Touch-up appointments must be booked and completed within 7 days of your original service date.

[Waxing]

If noticeable stray hairs are missed during your service, please contact us within 2 days of your booking. Touch-ups are provided only for missed hairs.

[Refund]

Please note that all services and sales are strictly non-refundable once rendered. However, we take pride in our work; if you experience any issues, please contact us within the respective guarantee period mentioned above, and we will be happy to offer a complimentary fix.